Privacy Policy
Last updated: 7 September 2026
1. Who We Are And What We Collect
Pizza Guys (209 Laleham Rd, Shepperton, TW17 0AH) is the data controller for the information described here. We collect only what we need to take and deliver your order: your name, email address, phone number and — for delivery orders — your delivery address and any access notes you add. If you contact us through the website we also receive the message you send. Card details are entered on our payment provider's own hosted page and never reach our servers.
2. How We Use It, And Our Legal Basis
We use your details to take payment for and fulfil your order, to send you an order confirmation and status updates, and to answer enquiries — this is necessary for performance of our contract with you. We keep order records to meet tax and accounting obligations, which is a legal obligation. We keep limited security logs (including IP address) to protect the site against fraud and abuse, which is our legitimate interest. We do not send marketing email, and we never sell your personal data.
3. Cookies And Local Storage
We set one essential cookie, which keeps you signed in. We do not use analytics, advertising or tracking cookies. Your basket and delivery/collection preference are stored in your own browser and are not sent to us until you place an order. An embedded Google Map is only loaded if you agree to it. See our Cookie Policy for detail.
4. Data Security
We take data security seriously. All data is transmitted over HTTPS. Payment card data is never stored on our servers — it is tokenised by our PCI-DSS compliant payment provider.
5. Data Retention
We keep your account details for as long as your account is open. Order records are kept for 7 years to meet HMRC accounting requirements — this means that if you close your account, the order records themselves are retained for that period but are no longer linked to a live account. Security and audit logs, including IP addresses, are kept for 12 months and then deleted.
6. Your Rights
Under the UK GDPR and the Data Protection Act 2018 you have the right to access a copy of your data, to have inaccurate data corrected, to have your data erased, to restrict or object to processing, and to receive your data in a portable format. Where we rely on consent you can withdraw it at any time. Contact us at info@pizzaguys.co.uk and we will respond within one month. If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, or call the ICO helpline on 0303 123 1113.
7. Who We Share It With
Stripe processes your payment and receives the information needed to do so. Our email provider sends your order confirmation and account emails. If you agree to load the embedded map, Google receives your IP address. That is the full list — we do not use analytics providers, advertising networks or data brokers, and we do not transfer your data outside the UK/EEA except where those providers do so under approved safeguards.
8. Contact
For privacy-related queries, contact our data controller at info@pizzaguys.co.uk or write to: Pizza Guys, 209 Laleham Rd, Shepperton, TW17 0AH.