Terms & Conditions | Pizza Guys

1. Introduction

These Terms and Conditions govern your use of the Pizza Guys website and ordering service. By placing an order, you agree to be bound by these terms.

2. Orders

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion. Payment must be received in full before your order is processed.

3. Prices

All prices are displayed in GBP (£) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time of ordering.

4. Delivery

Delivery times are estimates only and not guaranteed. We aim to deliver within 30–45 minutes but cannot be held responsible for delays caused by traffic, weather, or other circumstances beyond our control.

5. Allergens

Our kitchen handles all 14 major allergens and we cannot guarantee any item is free from them. Where we hold allergen information for a menu item it is shown on that item before you add it to your order; where it is not yet listed online, the item says so and you should call us to check before ordering. If you have a severe allergy, always call us before placing an order.

6. Refunds and Complaints

If something is wrong with your order, contact us as soon as possible so we can put it right — the sooner you tell us, the more we can do. The timescales and circumstances for refunds and cancellations are set out in full in our Refund & Cancellation Policy, which forms part of these terms. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including your right to food that is as described and of satisfactory quality.

7. Intellectual Property

All content on this website, including text, images and logos, is the property of Pizza Guys and may not be reproduced without permission.

8. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy. We do not sell your data to third parties.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For any questions about these terms, please contact us at info@pizzaguys.co.uk or call 01784 452 888.